Fee details

Overview

The Fee details page shows you a clear breakdown of charges related to your UpPromote subscription and affiliate performance fees that appear on your Shopify billing. All prices are displayed in US Dollars (USD) and dates follow Coordinated Universal Time (UTC +0).

What You’ll See

1. Recurring Fee

This is your regular subscription fee based on your current plan. You’ll see the date when your subscription charge actually started, after the free trial period.

The price shown reflects your current monthly or yearly plan rate. If you are on the Free plan, the price will show as $0.

2. Performance Fee

This fee is based on the sales generated from approved referrals during the selected date range.

For the selected date range, you will see:

• Number of approved referrals: How many referrals have been approved.

• Successful referral sales: The total sales value generated by those approved referrals.

• Performance fee: The fee charged based on those sales.

If there are no approved referrals in the selected period, these values will show zero.

By default, the date filter is set to show data from the Last 7 days. You can change the date filter to see different periods, including a custom range or “Since the first billable referral” (which shows from the date your first approved referral generated fees).

For the “Since the first billable referral” option, hovering your mouse will display the exact date of that first referral.

3. Handling Refunds and Cancellations

If a referral is fully refunded or canceled, or if its approval is reversed, the performance fee will be updated accordingly.

The updated (negative) fees will be reflected on the same day of the recorded performance fee (original fee) only after the negative amount can be pushed to Shopify Billing. Learn more about how we proceed performance fee refund here.

• For example:

  • If a referral approved on March 31 generated a $10 fee, that will be shown on March 31.

  • If the referral is fully refunded on April 1, the system will still show the original numbers until the refund amount can be processed.

  • When a new referral is approved on April 2 with a $20 fee, the system will offset the refund and push the net fee ($10) to Shopify.

  • Afterwards, April 2’s data will show the new referral, and March 31’s data will reset to zero to reflect the refund.

Need Help?

If you have any questions about your fees or would like to verify the UpPromote fee against your Shopify billing data, please contact our support team. We're here to help!