Contact email
Where affiliates reach you, and where UpPromote sends your program notifications.Where affiliates reach you, and where UpPromote sends your program notifications.
What it's for
Your contact email does two things:
Affiliates reach you here. When an affiliate replies to any automated email from UpPromote, the reply lands in this mailbox. UpPromote sets it as the Reply-To address on every email it sends, whichever address appears in the From field.
UpPromote notifies you here. Program notifications go to this address — including alerts about your sender email setup, such as when your domain's DNS records go missing and your emails switch back to the default address.
Setting it
Go to Settings > General > Contact email, enter the address, then Save.
Contact email and sender email are two separate settings.
Any provider works — Gmail, Yahoo, Outlook, or an address on your own domain. This address never appears in the From field of your affiliate emails, so it has no domain or authentication requirements at all. Use whatever mailbox you actually read.
Make sure it's a mailbox someone monitors. It's the only channel UpPromote has for reaching you about sending problems, and those messages are time-sensitive.
Contact email vs sender email
These used to be a single field doing both jobs. They're now separate:
What it does
Receives affiliate replies and your notifications
Appears in the From field of affiliate emails
Provider restriction
None — Gmail is fine
Must be on a domain you control
Setup
Enter it and save
Two steps, including DNS records
If unset
Falls back to your Shopify account email
Emails send from no-reply@secomapp.com
Changing one has no effect on the other. You can change your contact email at any time without touching your sender email setup, and vice versa.
If you used this field as your sender address before
Previously, one field held both roles: you entered an address here and enabled Use your email address as sender's to make it the From address too.
That option has moved. Your contact email keeps the address you already had and continues receiving replies and notifications. Sending from your own address is now set up separately, under Sender email on the same page, and requires authenticating your domain.
See: [Sender email — send affiliate emails from your own domain]
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