Record pending orders as referrals
Settings > General > Referral review
Last updated
Settings > General > Referral review
Last updated
For the orders that are not paid by the customers, their status shown in the Shopify admin is Payment-pending, or Pending for short. By default, UpPromote will only track the referral orders that are marked as Paid in Shopify admin, so you won't see those pending orders in the app.
If you want UpPromote to track and show the referrals even when they're pending in Shopify, you should enable Record pending orders as referrals by going to Settings > General > Referral review.
By enabling the feature, the Pending referral orders (as in the Shopify admin) will be recorded into the Referrals tab, just like other referrals orders.