> For the complete documentation index, see [llms.txt](https://docs.uppromote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uppromote.com/settings/general-settings/record-pending-orders-as-referrals.md).

# Record pending orders as referrals

For the orders that are not paid by the customers, their status shown in the Shopify admin is <mark style="color:yellow;">Payment-pending</mark>, or <mark style="color:yellow;">Pending</mark> for short. By default, <mark style="color:red;">**UpPromote**</mark> will only track the referral orders that are marked as <mark style="color:green;">Paid</mark> in Shopify admin, so you won't see those pending orders in the app.

{% hint style="info" %}
Such orders are very common, especially when you have **COD (cash on delivery)** enabled as a payment method in your Shopify store. COD orders will be marked as <mark style="color:green;">Paid</mark> after the customers receive them and pay.
{% endhint %}

<figure><img src="/files/obMddZdrVy9ueMzN4UQi" alt="a pending order "><figcaption><p>A pending (payment-pending) order in Shopify admin</p></figcaption></figure>

If you want <mark style="color:red;">**UpPromote**</mark> to track and show the referrals even when they're pending in Shopify, you should enable **Record pending orders as referrals** by going to **Settings** > **General** > **Referral review**.

<figure><img src="/files/p9jJ5lnRI66pAkbFcPhQ" alt="accept pending orders as referrals"><figcaption></figcaption></figure>

By enabling the feature, the <mark style="color:yellow;">Pending</mark> referral orders (as in the Shopify admin) will be recorded into the **Referrals** tab, just like other referrals orders.