> For the complete documentation index, see [llms.txt](https://docs.uppromote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uppromote.com/settings/integrations/integration-helpdesk-for-affiliates/chatra-chat-integration.md).

# Chatra chat integration

If your shop uses the [Chatra live chat](https://apps.shopify.com/chatra), you can integrate it with **UpPromote** to chat with your affiliate team.

Follow the steps below to set up the integration:

1. Open your **Chatra chat** admin page.

<figure><img src="/files/-M3uI7IiLVC_SYJrklrJ" alt="chatra chat"><figcaption></figcaption></figure>

2\. Scroll the left side menu to **Channels** > click **Chat Widget.**

<figure><img src="/files/-M3uIQgxoiruNS44t5uQ" alt="chat widget"><figcaption></figcaption></figure>

3\. Click **\</> Show setup instructions.** You will see the widget code for the integration, then copy the code.

<figure><img src="/files/-M3uIqpi_dGU3sbV4gJ4" alt="setup instructions"><figcaption></figcaption></figure>

4\. Go back to **UpPromote** > **Settings** > **Integration** > **Chat plugin** > click **Setup** and paste the widget code into the **popup.**

<figure><img src="/files/LoNpwDJBscslUMdNn4LW" alt="set up in uppromote"><figcaption></figcaption></figure>

**Chatra** is now integrated. Then, you can chat and manage your conversations with affiliates with your **Chatra** account.

***NOTE***: You can notice if it is a chat from your affiliate team by looking at the **Current page** on the right panel. If the user's original link begins with ***af.uppromote.com/\<subdomain>***,  it's from your affiliates.

You can then save the affiliate information for future conversations.

<figure><img src="/files/-M3uK4jd5azj6II80kKa" alt="chat dashboard"><figcaption></figcaption></figure>