> For the complete documentation index, see [llms.txt](https://docs.uppromote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uppromote.com/settings/integrations/integration-helpdesk-for-affiliates/chatra-chat-integration.md).

# Chatra chat integration

Integrate Chatra with UpPromote to chat with affiliates. Copy your Chatra widget code, paste it into the Chat plugin setup, and manage conversations in Chatra.

If your shop uses the [Chatra live chat](https://apps.shopify.com/chatra), you can integrate it with **UpPromote** to chat with your affiliate team.

Follow the steps below to set up the integration:

1. Open your **Chatra chat** admin page.

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3uGXExfeHLY9MiZ7Qb%2F-M3uI7IiLVC_SYJrklrJ%2Fimage.png?alt=media&amp;token=d00e1ed9-6056-4330-b756-394cc1a57628" alt="chatra chat"><figcaption></figcaption></figure>

2\. Scroll the left side menu to **Channels** > click **Chat Widget.**

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3uGXExfeHLY9MiZ7Qb%2F-M3uIQgxoiruNS44t5uQ%2Fimage.png?alt=media&amp;token=c27a04d2-aa78-47d3-b54e-de85a0b73a3c" alt="chat widget"><figcaption></figcaption></figure>

3\. Click **\</> Show setup instructions.** You will see the widget code for the integration, then copy the code.

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3uGXExfeHLY9MiZ7Qb%2F-M3uIqpi_dGU3sbV4gJ4%2Fimage.png?alt=media&amp;token=523bdd67-0cb5-4397-bac9-665b13748389" alt="setup instructions"><figcaption></figcaption></figure>

4\. Go back to **UpPromote** > **Settings** > **Integration** > **Chat plugin** > click **Setup** and paste the widget code into the **popup.**

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LnqRFg4of77qA6qOdUp%2Fuploads%2FF5rwoaSyjZSiCzHHOwkV%2Fimage.png?alt=media&amp;token=20806360-ebeb-4870-8e37-4192d4dc86b6" alt="set up in uppromote"><figcaption></figcaption></figure>

**Chatra** is now integrated. Then, you can chat and manage your conversations with affiliates with your **Chatra** account.

***NOTE***: You can notice if it is a chat from your affiliate team by looking at the **Current page** on the right panel. If the user's original link begins with ***af.uppromote.com/\<subdomain>***,  it's from your affiliates.

You can then save the affiliate information for future conversations.

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3uGXExfeHLY9MiZ7Qb%2F-M3uK4jd5azj6II80kKa%2Fimage.png?alt=media&amp;token=b25a857d-71c4-4f1d-9f53-54a1c64c27de" alt="chat dashboard"><figcaption></figcaption></figure>
