> For the complete documentation index, see [llms.txt](https://docs.uppromote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uppromote.com/settings/integrations/integration-helpdesk-for-affiliates/crips-chat-integration.md).

# Crisp chat integration

[Crisp chat ](https://crisp.chat/en/)is a chat plugin outside the **Shopify app store**. If your shop uses this tool, learn how to set up the integration between **Crisp** and **UpPromote** below.

1. Open your **Crisp** admin page.
2. Click the **Setup Crisp** icon. You will see a list of channels for the integration.

<figure><img src="/files/-M3u7a7JyCyuyC9u41yj" alt="crisp chat"><figcaption><p>Click on the Setup Crisp icon</p></figcaption></figure>

If you don't see the green button, go to **Settings** > **Website settings** > **Integration**.

<figure><img src="/files/-M3u9ltGl3-PX4-RiqWX" alt="integration"><figcaption></figcaption></figure>

3\. Select **HTML.**

<figure><img src="/files/-M3u8K0D34QOxK6_RJvB" alt="html"><figcaption></figcaption></figure>

4\. You will see a box of script code for integration. Then, copy the code.

<figure><img src="/files/-M3u8FBqtVVWzD7DABBv" alt="copy code"><figcaption></figcaption></figure>

5\. Go back to **UpPromote** > **Settings** > **Integration** > **Chat plugin** > click **Setup** and paste the widget code into the **popup.**

<figure><img src="/files/TPI5BVqIRfz51C4wYNbe" alt="setup in uppromote"><figcaption></figcaption></figure>

**Crisp** is now integrated. Then, you can chat and manage your conversations with affiliates with your **Crisp** account.

***Note***: You can see if a chat is from your affiliate team by looking at the **current browsed page** on the right panel. If the user's original link begins with ***af.uppromote.com/\<subdomain>***, it's from your affiliates.

You can then save the affiliate information for future conversations.

<figure><img src="/files/-M3uBBxVW0rnMmcdHTj5" alt="chat in full"><figcaption></figcaption></figure>