# Crisp chat integration

[Crisp chat ](https://crisp.chat/en/)is a chat plugin outside the **Shopify app store**. If your shop uses this tool, learn how to set up the integration between **Crisp** and **UpPromote** below.

1. Open your **Crisp** admin page.
2. Click the **Setup Crisp** icon. You will see a list of channels for the integration.

![Click on the Setup Crisp icon](https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u5AWtCPI6o1XyNOZZ%2F-M3u7a7JyCyuyC9u41yj%2Fimage.png?alt=media\&token=e23d918e-4e54-4b72-b42a-e9a33effe0e3)

If you don't see the green button, go to **Settings** > **Website settings** > **Integration**.

![](https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u5AWtCPI6o1XyNOZZ%2F-M3u9ltGl3-PX4-RiqWX%2Fimage.png?alt=media\&token=24f0b6fc-53d7-428f-91fa-60223b1782e0)

3\. Select **HTML.**

![](https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u5AWtCPI6o1XyNOZZ%2F-M3u8K0D34QOxK6_RJvB%2Fimage.png?alt=media\&token=a4cbfcb4-2252-4e98-afa3-02c7376d6a1f)

4\. You will see a box of script code for integration. Then, copy the code.

![](https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u5AWtCPI6o1XyNOZZ%2F-M3u8FBqtVVWzD7DABBv%2Fimage.png?alt=media\&token=32986a4c-2a67-4240-9930-d2d96e901d62)

5\. Go back to **UpPromote** > **Settings** > **Integration** > **Chat plugin** > click **Setup** and paste the widget code into the **popup.**

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LnqRFg4of77qA6qOdUp%2Fuploads%2F2zZLd0ZmUisitXczy8CI%2Fimage.png?alt=media&#x26;token=e641c5ac-39a5-40dc-8ec1-5530d0ced827" alt=""><figcaption></figcaption></figure>

**Crisp** is now integrated. Then, you can chat and manage your conversations with affiliates with your **Crisp** account.

***Note***: You can see if a chat is from your affiliate team by looking at the **current browsed page** on the right panel. If the user's original link begins with ***af.uppromote.com/\<subdomain>***, it's from your affiliates.

You can then save the affiliate information for future conversations.

![](https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u5AWtCPI6o1XyNOZZ%2F-M3uBBxVW0rnMmcdHTj5%2Fimage.png?alt=media\&token=e51653ec-50ef-4f97-9705-5f8a38028c14)