> For the complete documentation index, see [llms.txt](https://docs.uppromote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uppromote.com/settings/integrations/integration-helpdesk-for-affiliates/tawk.to-chat-integration.md).

# Tawk.to chat integration

If your shop uses the [Tawk.to](https://apps.shopify.com/tawk-to) chat tool, you can integrate it with **UpPromote** to chat with your affiliate team.

Follow the steps below to set up the integration:

1\. Open your **Tawk.to admin account** to get the script code for integration.

<figure><img src="/files/-M3u1ji3gxo9w9ZKb4hv" alt="open account"><figcaption></figcaption></figure>

2\. Click **Administration** (the gear icon).

<figure><img src="/files/-M3u24jMS3S-lCJETQoy" alt="click gear icon"><figcaption></figcaption></figure>

3\. Click **Chat widget**. You will see the **Widget code** for the integration.

<figure><img src="/files/-M3u2N83aqhMYP6bFpKM" alt="widget code"><figcaption></figcaption></figure>

4\. Copy the code, then go back to **UpPromote** > **Settings** > **Integration** > **Chat plugin** > click **Setup** and paste the widget code to the **popup.**

<figure><img src="/files/U28tCeQH6g1dqCPO2v6P" alt="save change"><figcaption></figcaption></figure>

**Tawk.to** is now integrated. Then, you can chat and manage your conversations with affiliates with your **Tawk.to** account.

***NOTE***: You can notice if it is a chat from your affiliate team by looking at the **navigation record** on the right panel. If the user's original link begins with ***af.uppromote.com/\<subdomain>***,  it's from your affiliates.

You can then save the affiliate information for future conversations.

<figure><img src="/files/-M3u54FAjyUCADnMrA7Z" alt="future conversation"><figcaption></figcaption></figure>