> For the complete documentation index, see [llms.txt](https://docs.uppromote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uppromote.com/settings/integrations/integration-helpdesk-for-affiliates/tawk.to-chat-integration.md).

# Tawk.to chat integration

Integrate Tawk.to with UpPromote to chat with affiliates. Copy the Tawk.to widget code, paste it into the Chat plugin setup, and reply from Tawk.to.

If your shop uses the [Tawk.to](https://apps.shopify.com/tawk-to) chat tool, you can integrate it with **UpPromote** to chat with your affiliate team.

Follow the steps below to set up the integration:

1\. Open your **Tawk.to admin account** to get the script code for integration.

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u0BkNJBgf9owerSKU%2F-M3u1ji3gxo9w9ZKb4hv%2Fimage.png?alt=media&amp;token=87be534a-d802-4ebf-9658-218eca02f2f1" alt="open account"><figcaption></figcaption></figure>

2\. Click **Administration** (the gear icon).

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u0BkNJBgf9owerSKU%2F-M3u24jMS3S-lCJETQoy%2Fimage.png?alt=media&amp;token=1d5be187-0c95-4ac4-bf48-d90b30e2969c" alt="click gear icon"><figcaption></figcaption></figure>

3\. Click **Chat widget**. You will see the **Widget code** for the integration.

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u0BkNJBgf9owerSKU%2F-M3u2N83aqhMYP6bFpKM%2Fimage.png?alt=media&amp;token=2aa7baca-5d25-4d16-86fc-3f1523b5bdc7" alt="widget code"><figcaption></figcaption></figure>

4\. Copy the code, then go back to **UpPromote** > **Settings** > **Integration** > **Chat plugin** > click **Setup** and paste the widget code to the **popup.**

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LnqRFg4of77qA6qOdUp%2Fuploads%2FXygnPxqMNYPbNwqwjpzd%2Fimage.png?alt=media&amp;token=feb766d9-76d7-414c-bbda-219dc56e6dd4" alt="save change"><figcaption></figcaption></figure>

**Tawk.to** is now integrated. Then, you can chat and manage your conversations with affiliates with your **Tawk.to** account.

***NOTE***: You can notice if it is a chat from your affiliate team by looking at the **navigation record** on the right panel. If the user's original link begins with ***af.uppromote.com/\<subdomain>***,  it's from your affiliates.

You can then save the affiliate information for future conversations.

<figure><img src="https://2915776664-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnqRFg4of77qA6qOdUp%2F-M3u0BkNJBgf9owerSKU%2F-M3u54FAjyUCADnMrA7Z%2Fimage.png?alt=media&amp;token=f6bc30a1-ea62-4393-ac56-6d218ee382f3" alt="future conversation"><figcaption></figcaption></figure>
