> For the complete documentation index, see [llms.txt](https://docs.uppromote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uppromote.com/settings/integrations/integration-helpdesk-for-affiliates/tidio-chat-integration.md).

# Tidio chat integration

If your shop uses the [Tidio](https://apps.shopify.com/tidio-chat) chat tool, you can integrate it with **UpPromote** to chat with your affiliate team.

Follow the steps below to set up the integration:

1\. To get the script code for integration, open your **Tidio chat** admin page.

<figure><img src="/files/7dppW3PdZu0ZogVmvJz1" alt="tidio chat"><figcaption></figcaption></figure>

&#x20;2\. Go to the **Settings** section > **Live Chat** > **Installation** > **Manual install** > **Copy** the integration code below:

<figure><img src="/files/AZMWzno5E0wWMWjTiULL" alt="copy integration code"><figcaption></figcaption></figure>

3\. Go back to UpPromote app > **Settings** > **Integration** > **Chat plugin** > click **Setup** and paste the widget code into the **popup.**

<figure><img src="/files/TKGHio9ZePRLuTxQJ6j4" alt="set up in uppromote"><figcaption></figcaption></figure>

**Tidio** is now integrated. Then, you can chat and manage your conversations with affiliates with your **Tidio** account.

***NOTE***: You can notice if it is a chat from your affiliate team by looking at the **Viewed page** on the right panel. If the user's original link begins with ***af.uppromote.com/\<subdomain>***,  it's from your affiliates.

You can then save the affiliate information for future conversations.

<figure><img src="/files/-M3uGMDWbv3fzDE292BO" alt="save information for future conversations"><figcaption></figcaption></figure>