Affiliate request payment
Available from Professional plan
The Affiliate Request Payment feature lets you invite affiliates to proactively request a payout from their available balance, instead of waiting for a scheduled pay run. It gives partners transparency into what they can withdraw and creates a clear approval workflow for you—reducing back-and-forth and speeding up the payment cycle.
Why use it
Transparency: Affiliates see exactly what’s available to withdraw and when it’s paid.
Control: You decide what gets paid and when (with reasons for declines).
Efficiency: One queue to process requests; fewer support tickets and manual follow-ups.
Flexibility: Works with your configured payout methods (e.g., PayPal, Wise, bank transfer, store credit).
Auditability: Every request has a status history (Pending → Paid or Declined).
Extra amount (optional)
Affiliates can include a one-off extra amount (e.g., bonus top-up).
They must provide a note (and an invoice/receipt if you require it).
The extra amount is reviewed and approved/declined as part of the request total.
Before you start (important rules)
Auto-payment schedule must be OFF. The Request Payment feature can’t be enabled while an auto-payment schedule is active. Turn off your schedule first.
New email template: When you enable Request Payment, a new email template—Denied payment request—is automatically enabled for notifications.
Setup Affiliate Request Payment
Open Settings → Payment → Affiliate request payment → Set up.
Toggle Enable affiliate request payment on.
In this settings, you have different configurations:
Program to apply: Choose All programs or select specific programs. Only affiliates enrolled in the chosen program(s) will see the Request payment option in their portal.
Minimum affiliate commission (optional): Set a threshold for approved/unpaid commission. Affiliates can submit a request only when their available amount meets or exceeds this minimum.
Allow affiliates to request extra amount (optional): If enabled, affiliates can add a one-off extra amount (e.g., shipping reimbursement or bonus) on top of their approved commission when submitting the request.
Affiliate invoice type: Decide how invoices are handled for payout requests:
Generate the invoice automatically UpPromote creates a standardized invoice with request details when the affiliate submits. Fastest for teams that don’t need a custom invoice format.
Allow affiliates to upload invoice files Affiliates must attach an invoice before the request can be submitted. Useful if your finance team needs a specific template or supporting documents.
Click Save.
Affiliate Experience
Where they see it: On the affiliate Dashboard, eligible affiliates see a Request payment button alongside their Approved commission.
Button states
Enabled: If approved & unpaid commission ≥ your set minimum, the button is clickable.
Disabled: If it’s below the minimum, the button is shown but disabled (with a note showing the required amount).
Or, affiliate has a pending payment request. You need to review that request so that affiliate can request another commission payout.
Request flow
When eligible, affiliates click Request payment button. The form shows as follows:
Request extra amount (shown only if enabled by the merchant)
Affiliate can enter an additional amount (e.g., reimbursement/bonus).
Counts toward the request total.
Approved commission, Total referrals and total request amount
Auto-filled with the affiliate’s approved & unpaid commission (read-only).
Total request amount = Approved commission request + Extra amount
Invoice
If Invoice type = Affiliate uploads invoice, an invoice file must be attached before submitting.
If auto-generated, no upload field is shown.
Messages (required)
Affiliate must enter a short reason for the request (e.g., “September payout + shipping reimbursement”).
Send request
Review affiliate payment requests
Before you start (important rules)
Approved referrals included in a request are locked while the request is Pending. You cannot pay or undo them individually. You must either Approve & Pay the whole request or Deny it.
Where to review requested payments
Path: Payments → (Manual or In-app payment) → Requested payments
If the affiliate’s payout method is PayPal Payouts / Wise (integrated)/ Store credit → go to In-app payment → Requested payments.
If the payout method is Bank transfer / other manual → go to Manual payment → Requested payments.
Then, click the Review payment button to review affiliate's payment request. In the review request details, you will see:
Approved commission (auto-filled)
Extra amount (if requested)
Total
Payment method
Affiliate invoice (auto-generated or uploaded)
Affiliate message (reason)
Actions
Deny: Decline the request and enter a denial reason. The request is closed and locked referrals are released back to the balance.
Denied payment request will be shown in the Paid referrals/History
Mark as paid: Approve and pay the request.
In-app payment: processes via the integrated method.
Manual: record payment after you transfer externally.
Partial approval (extra amount)
You can approve the commission but deny the extra amount (if invoice is auto-generated by the app)
Enter an extra-amount denial reason.
The commission is paid; the extra amount is marked denied and not included in the payout.
Note:
If invoice is upload by affiliate, you cannot deny the extra amount.
If you approve extra amount, system will create a referral and pay automatically.
How affiliates see request results
Approved & paid payment request
A success banner appears: “Your payment request was paid.”
Clicking View opens Payment details, showing: approved commission, extra amount (if any), total paid, payment method, paid date, and the invoice.
Denied payment request
A denied banner appears on the Dashboard.
The affiliate also receives a “Denied payment request” email.
View opens the request details with the denial reason.
In the payment request details, affiliate can see the denied amount and reason:
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