Contact merchants via MooseDesk widget

With the MooseDesk Integration on UpPromote, you now have access to a streamlined communication system that allows you to easily connect with merchants for support. Whether you have questions about commissions, performance, or other issues, the MooseDesk widget provides a simple way to get the help you need.

Benefits:

• Instant support: Communicate with merchants in real-time via live chat or create support tickets.

• Easy access: The chat widget is conveniently located on your account page, making it simple to reach out whenever needed.

• Improved collaboration: Get quick responses and resolve issues faster, helping you focus on promoting the merchant’s products.

How to Use MooseDesk

Accessing the Chat widget:

• Log in to your UpPromote affiliate account.

• On your Dashboard page, you will see the MooseDesk chat widget.

• If the widget is active, you can start a live chat or submit a ticket by clicking on the widget icon.

Starting a Chat:

• Click on the "Chat with us" button to open the chat window.

• Type your message in the text box and hit send.

• Wait for a response from the merchant, and continue the conversation until your issue is resolved.

Creating a Support Ticket:

• If your issue is more complex or if the merchant is unavailable for live chat, you can create a support ticket.

• Click on the "Send us a ticket" option within the widget.

• Fill out the required details (e.g., subject, issue description) and submit the ticket.

Chat and ticket notification:

• If the merchant responds, you will receive a notification, and you can continue the conversation until your query is resolved.