Contact merchants via MooseDesk widget
Last updated
Last updated
With the MooseDesk Integration on UpPromote, you now have access to a streamlined communication system that allows you to easily connect with merchants for support. Whether you have questions about commissions, performance, or other issues, the MooseDesk widget provides a simple way to get the help you need.
Benefits:
Instant support: Communicate with merchants in real-time via live chat or create support tickets.
Easy access: The chat widget is conveniently located on your account page, making it simple to reach out whenever needed.
Improved collaboration: Get quick responses and resolve issues faster, helping you focus on promoting the merchant’s products.
Accessing the Chat widget:
Log in to your UpPromote affiliate account.
On your Dashboard page, you will see the MooseDesk chat widget.
If the widget is active, you can start a live chat or submit a ticket by clicking on the widget icon.
Starting a Chat:
Click on the "Chat with us" button to open the chat window.
Type your message in the text box and hit send.
Wait for a response from the merchant, and continue the conversation until your issue is resolved.
Creating a Support Ticket:
If your issue is more complex or if the merchant is unavailable for live chat, you can create a support ticket.
Click on the "Send us a ticket" option within the widget.
Fill out the required details (e.g., subject, issue description) and submit the ticket.
Chat and ticket notification:
If the merchant responds, you will receive a notification, and you can continue the conversation until your query is resolved.
