In-app chat with affiliates

To help you communicate with your affiliates effectively, we provide the in-app chat feature. The feature helps you send direct messages to your affiliates within the app.

In-app chat with affiliates can be enabled by going to Outreach > Chat with affiliates > Activate Chat > Switch on Chat with affiliates.

After Chat with affiliates is activated, a list of your affiliates will show up. You can then select or search for an affiliate and enter a message like this:

Then, you can check on the Chat notification by clicking on the Notification bell > Chat with affiliates.

On the affiliate account page, affiliates will see the Chat icon at the bottom right corner of the screen:

To receive email notifications about new chats while offline, please enable the Email notifications setting in the "Chat settings" pop-up.

If you're offline for 30 minutes after receiving a message from an affiliate, the system will automatically send an email notification to your contact email address. This ensures you're promptly alerted to affiliate inquiries, even when you're not actively in the chat.

The same mechanism applies to affiliates: if they're offline for 30 minutes after you send them a message, they'll receive an email notification immediately. However, if they turn off "Chat message notifications" on their account, they won't receive that email.