Refunded/Cancelled Orders

A refunded referral order in UpPromote gets a matching negative record to cancel out the commission. Approve it to set the total commission to $0.

If a referral order is refunded/cancelled (marked as refunded in your Shopify admin), UpPromote's system will create another referral record with a negative amount to balance out the refunded one.

You can then approve the additional record to make the total commission of the refunded referral $0.

Note:

• The Order ID of the refunded referral will be the same as your original one.

• If you cancel the order without a refund (refund payments later), our system will not record the referral.

• If you refund items or other objects that are excluded from the affiliate program, our system will not count the negative amount in the refund referral.