Refunded/Cancelled Orders

If a referral order is refunded/cancelled (marked as refunded in your Shopify admin), UpPromote's system will create another referral record with a negative amount to balance out the refunded one.

You can then approve the additional record to make the total commission of the refunded referral $0.

Note:

  • The Order ID of the refunded referral will be the same as your original one.

  • If you cancel the order without a refund (refund payments later), our system will not record the referral.

  • If you refund items or other objects that are excluded from the affiliate program, our system will not count the negative amount in the refund referral.

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