Customer Referral
Available in the Growth plan
Are you looking for a feature that encourages your customers to refer their friends within UpPromote? UpPromote team has released the Customer referral feature, which allows your customers to promote your products without the need of joining any affiliate program. It helps you boost sales with positive word-of-mouth as well as connect to your loyal customers.
What you will get from this feature?
1. Easy-to-setup referral program
Activate/Deactivate the program with one click
Customize reward and discount amounts easily
2. Noticeable widget on your website
Easy-to-share referral links
Set positions for the widget on your website
Widget color and text settings
3. Potent rewards for customers and referred friends
Customer reward: Flat rate per order, Percent of sale
Friend discount: Fixed amount, Percentage, Free shipping
4. In-depth reports
Graphical report on conversions
Filter by date and time
Report on clicks, sales, referrals, and commission for each customer
View successful referrals
5. Promptly email notifications
Reward email is sent instantly
Coupon codes are easy to redeem
Customize email content and appearance
6. Sales booster
Increase brand awareness
Appealing discounts for both customers and their friends
Enjoy growing sales with this program
How it works
When enabling the feature, it will show a Refer & Earn widget at the bottom right corner of your website to prompt customers to click on it.
Note: You can always change the location of the widget for both desktop and mobile via the Customer Referral settings.
After that, it will show a popup introducing customers to the Referral program to get a discount. A referral link will be provided instantly when they fill out their emails and then click on the Get invite link so they can utilize it to promote your store.
Customers' friends will get a discount at checkout automatically while purchasing via that invite link.
An email will be sent to customers when their referrals are approved and paid successfully within UpPromote. The email includes the customer's friend name, your shop name, the reward amount as well as a button to claim their rewards.
The Redeem your reward button will redirect customers to a portal where they can view their total referrals, and commissions as well as claim these rewards for coupons to shop in your store.
The customer login page will open when a customer clicks the Redeem your reward button in the email for the first time. A temporary password will be displayed there for the customer to use when signing in. After accessing the portal, they can change the password to their preferences.
How to set up
General settings
Go to Outreach > Affiliate recruitment > Customer referral > Set up > Check on the Active box to activate that feature.
From here, you can set up the Program name for the Customer referral program (by default, the system will create a separate one for this feature).
There are two types of Rewards for your customers, which are the Flat rate per order and the Percent of sale that you can set a certain amount to. In the meanwhile, their friends can get a Discount by Percentage, Fixed amount, Free shipping, or no discount with the option None.
Design
You can customize every detail of the popups and check for their real-time previews right on the Design tab > Edit:
Note: After saving changes of Customer Referral at first setup or when you publish new Themes, please click on the link provided on the top banner of the Settings page to enable the function on your Themes, then Save to show Customer Referral widget on your website.
Email notification
The system will automatically send an email whenever the merchant processes the payouts for the customer. You can fully customize this email template just like other email templates in the app.
Customer referral program
As soon as you finish setting up Customer referral, a program named Customer referral will be created automatically.
Clicking on the Customer referral program name will take you to the Customer referral settings page.
Notes
The Customer referral program cannot be set as the default program.
If a customer joined the customer program with an email address, he cannot sign up as an affiliate of any other program using the same email address.
Referrals tab
The referrals brought by customers will be displayed on a separate list from the regular referrals brought by affiliates. In order to review referral list brought by customers, go to Referrals > select Customer referral.
Real-time analytics
You can get graphical reports on conversion statistics like Clicks, Referrals, Sales, and Commissions for the Customer Referral program and filter by date to evaluate the campaign's efficiency with the Performance of your affiliates chart on the Dashboard.
In case you want to assess each customer’s performance, you can also find it in the Top Affiliate board on the Dashboard as well. This report is also downloadable in various forms so you can compare it with other affiliate programs or assess the effectiveness of the customer referral program regarding the total sales of your store.
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