Refunded referrals can only be tracked by our system if items are restocked

In case an order is refunded (marked as refunded in your Shopify admin), our system will create another referral record with a negative amount to balance with the refunded one.

You can then approve the additional record to make the total commission of the refunded referral become $0.

Kindly noted that the Order ID of the refunded referral will be the same as your original one.

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